The Aspect Customer Service Trends 2011 survey investigates European consumers’ experiences and expectations of customer service, as well as their attitudes towards – and usage of – new media channels. The study is able to provide important information to contact centre managers on the developments in customer service quality from the customer perspective.
Comparing the results of the Customer Service Trends with the findings of the Aspect Index 2007* the quality of service has improved considerably.
Register here to get a complimentary copy of the study via email.
*For more information about the Aspect Contact Center Satisfaction Index 2007™ click here.